This screen allows previously set up messaging defaults to be applied to the service.

The majority of fields in this screen relate to exceptions set up for this service where Auto Messaging is used.  In this document, the presumption is made that Auto Messaging is not set up.  Auto Messaging set up is covered in the System Setup User Manual.  Without Auto Messaging turned on, when this screen is accessed, the only field able to be edited is the ‘Format Type’ field.

The Format Type dictates what message ‘Line Type’ should be used when outputting messages/documentation when this service is in a quotation/booking.

If message defaults are set correctly in System Setup then the default will be applied here, this procedure explains how to set the message default for this product, on a product by product scenario.

Selecting a Message Format

1. Make sure the product has already been created (see Insert an Accommodation Product).
2. If the product is not already displayed, retrieve it (see Searching for Products or Suppliers).
3. When supplier details are displayed on screen, select menu Home > Product Setup > Operation > Message Defaults.

   1. Click the Product Setup menu to expand it:

      

   2. Search and locate the Product.
   3. Click the Operation menu to expand it:

      

   4. Select the Message Defaults menu option to open the Message Default screen:

      

4. Unselect Use Service Code Defaults and select the required Message Format.
5. To keep the changes, click Save.

   

6. Click Discard to discard all changes.

   

Use Service Code Defaults (checkbox)

Message Formats can be linked to service types in Code Setup, if this is set up correctly, when you insert a new product the message format will default from the defined message default in Code Setup > Messaging > Message Defaults (see System Setup User Guide - Message Defaults).

Message Format (drop-down)

Use the dropdown to select the Format Type appropriate to the service.

Service Sell Basis and remaining tabs

The other tabs available are used for Auto Messaging functions, if you are interested in auto messaging we suggest you seek advice from your local Tourplan Support Office.